Refund policy
Conformance with the Contract and Returns Policy
- Legal Duty: We are legally obligated to supply Products that conform to the terms of this Contract. All plants are thoroughly inspected prior to despatch; however, we acknowledge that occasional issues may arise.
- Non-Conforming Products: If the Products delivered do not match your Order, you are entitled to return them. To initiate a return for non-conforming Products, please contact our helpdesk immediately at sales@everythingplants.co.uk. You will be required to provide photographic evidence to verify the condition or issue with the Products.
- Exclusions for Perishable Goods: In accordance with the Consumer Contracts Regulations 2013, you are not entitled to return perishable goods including but not limited to plants, trees, and turf if purchased in error, over-bought, or no longer required. For non-perishable goods, the cost of return and the original delivery charges will be borne by you. Please contact our service team for further details on return charges and arrangements.
- 12-Month Plant Guarantee: We offer a 12-month guarantee on all plants, subject to the following qualifying conditions: In order to ensure your plants are given the best possible start, your 12-month plant guarantee becomes affective on purchasing 'Rootgrow' to be used in the initial planting phase, plus one other recommended secondary plant feed (either Seaweed Bio-stimulant, Bone Meal, or After Plant product). Purchases of these growth and care enhancing products must be made at the time of plants purchase, and in accordance with following our recommended planting guidelines, all plants purchased will be immediately covered under our 12-Month plant guarantee. Please see Our 12-Month Plant Guarantee page for further details.
- Statutory Rights
Nothing in these Terms affects your statutory legal rights.