Shipping policy

Delivery Terms and Conditions

1. Delivery Address and Instructions
   Delivery shall be made to the address specified in your Order. It is your responsibility to ensure that the address provided is accurate and clear, including any specific instructions regarding where the Products should be left in the event that you are not present to receive them. We shall not be liable for any incorrect delivery or damage to the Products arising from inaccurate or incomplete delivery instructions.
2. Delivery Timescales
   If no specific delivery date is agreed upon at the time of placing the Order, we will endeavour to deliver the Products as soon as reasonably practicable, typically within 2-5 working days, and no later than 30 days from the date of Order acceptance. This excludes Products identified on our website as pre-orders with a specified future delivery date.
3. Carrier and External Delays
   We utilise parcel and pallet carrier networks for delivery. We are not responsible for delays or costs incurred due to delays caused by the carrier. If delivery is delayed for reasons beyond our reasonable control, we will notify you as soon as possible to arrange a new delivery date and will endeavour to mitigate the impact of the delay. We are not liable for any losses, including but not limited to loss of revenue, profits, goodwill, or business opportunities, resulting from delivery delays outside our control.
4. Failed Deliveries and Re-Arrangements
   All deliveries are dispatched on a "No Signature Required" basis. If the Products cannot be left at your specified address, we will contact you to re-arrange delivery. If you fail to re-arrange delivery, we may charge storage and additional delivery fees. If we are unable to contact you or arrange delivery despite reasonable efforts, we may terminate the Contract, in which case clause 10.1 will apply.
5. Termination for Late Delivery
   You may terminate the Contract immediately if we have refused to deliver the Products or if you informed us prior to our acceptance of your Order that delivery within a specified delivery date range was essential. Alternatively, you may propose a new delivery date, which must be reasonable. If we fail to meet this revised delivery date, you may treat the Contract as terminated.

In the event that you choose to terminate the Contract due to late delivery, your Order will be cancelled in respect of any undelivered Products, and we will refund any sums paid by you for the cancelled Products, including their basic delivery costs.

1. Faulty Products and Partial Cancellation
   In accordance with clause 7.1, you are entitled to reject delivered Products if they are faulty. You may cancel the Order for specific Products (not all) unless separating them would significantly diminish their value. Upon cancellation, we will refund amounts paid for the returned Products and their basic delivery costs if the entire Order is returned.
2. Packaging and Pallets
   Products are delivered either boxed or on pallets. Packaging, including pallets, will remain with you upon delivery. The disposal of packaging materials is not the responsibility of the courier. For larger orders delivered on pallets, the pallets will be left at the delivery location accessible to the couriers. Drivers are not responsible for unloading plants or providing planting services.

These terms are intended to ensure clarity and mutual understanding regarding delivery obligations and liabilities.